Factory Restore

Restoring a computer with a Windows OS is the most certain method of removing persistent viruses from the most compromised computers. If you haven't made the factory restore images when you first purchased the computer, we can use the hidden factory built-in restore image on the hard drive to restore your computer to its original state.

Because this method removes all files, programs, and updates you have added to the system, we can make a backup of your files first by accessing your hard drive outside of Windows. We can also reinstall the programs you added from the original disks or download and install them. Then we will update Windows so that all patches released by Microsoft are applied.

What You Get

  • Clear Temp and Cache Files

    We will first clear system temporary files to ensure subsequent steps are performed efficiently. We will also clear user temp and cached files if making a backup of user files, so that the backup won't include unnecessary files that would make the backup needlessly large and consume more time to create.

    • Clear system temporary files.
    • Clear user temporary files.
    • Clear accumulated temporary internet files.
    • Clear accumulated Google Chrome, Internet Explorer, and Edge cache and temp files.

  • Backup Files

    Backing up your files before performing the factory restore will ensure that your files are not lost if there is an error in the manufacturer provided system restore mechanism.

    • You can provide your own backup medium or we can provide one at cost.
    • We can backup your entire user directory and subdirectories to ensure all your files and hidden settings are available, or you can select individual files and directories to backup.

  • Factory Restore

    A factory restore will remove all programs, including malware and rogue programs installed by malware, and accumulated junk files, restoring the OS to a pristine state.

    • If the factory restore mechanism is not available, we can provide the appropriate version of Windows at cost. We will then install the model specific software preloaded at the factory if the manufacturer makes it available.

  • Restore Backup

    We will then copy back files previously backed up.

    • If the factory restore mechanism is not available, we can provide the appropriate version of Windows at cost. We will then install the model specific software preloaded at the factory if the manufacturer makes it available.

  • Final Details

    Lastly, we will perform the finising touches, such as recreating a user, adjusting settings, reinstalling downloaded software, etc. as necessary.

    • If the factory resotore mechanism is not available, we can provide the appropriate version of Windows at cost. We will then install the model specific software preloaded at the factory if the manufacturer makes it available.

Package Cost

$40 - $90

A la Carte Costs

Service Cost
Clear Caches $10
Backup Files $10-$50
+cost of backup medium
Factory Restore $10-$20
+cost of OS (if necessary)
Restore Backup $10
Final Details $10-$30